Frequently Asked Questions
Everything you need to know about shopping for your home at Balterley.
What is the standard delivery timeframe for furniture items?
Most of our home furnishings are delivered within 5-7 business days. For larger items requiring white-glove delivery, please allow up to 14 business days for scheduling and transit.
Do you offer a warranty on Balterley products?
Yes, all Balterley products come with a standard 12-month manufacturer's warranty covering structural defects and craftsmanship to ensure your home remains beautiful and functional.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that return shipping fees may apply for non-defective items.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking link and a unique reference number to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna to help you spread the cost of your home upgrades.
How do I care for and maintain my new furniture?
Each product page includes specific care instructions. Generally, we recommend avoiding direct sunlight and using a soft, damp cloth for cleaning. Avoid harsh chemicals that may damage finishes.